Terms & Conditions

General Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which together with our privacy policy govern Pompli Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions please do not use our website. The term “Pompli Ltd” or “us” or “we” refers to the owner of the website whose registered office is Crown House, 27 Gloucester Street, London, WC1N 3AX. Our company registration number is 12006629. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use.

Introduction

The website pompli.com ("the Site") is a coworking space finder which allows you to book coworking spaces with our network of space providers.
The Site is operated by Pompli Limited ("we" or "us") and membership is open to any individual who chooses to register with the site.
These terms will apply to anyone who views or uses the Site ("you").
Whether you register or not you will be bound by these terms and conditions in full and you also agree to be bound by the terms of our Privacy policy which explains the use we are authorised to make of your personal information.
These Terms and Conditions relate to both your passive use of the Site and registered subscription.
If you are a coworking space owner and you wish to list Coworking Spaces with us you will be bound by our Space Dock Agreement in addition to our general terms and conditions.
Please note that these terms and conditions may be amended from time to time. Notification of any changes will be made by posting new terms onto the Site. In continuing to use the Site you confirm that you accept the then current terms and conditions in full at the time you use the Site.

Registration & Subscription

Registration with the site is currently free however to become a registered user you will have to provide some basic personal information and verify your email address. If you are looking to book Coworking Space then you will need to subscribe to one of our monthly packages which will also require you to provide payment information.
You agree that all information supplied on registration is true and accurate and will be kept up to date at all times. We may use the information provided to us to contact you.
You may not have more than one subscription and we reserve the right at our discretion to delete or cancel the membership of any person who in our opinion possesses more than one subscription at any time.
You are not entitled to allow any other person to use your registration. You may not impersonate any other person in any registration whether or not that other person is a user of the Site.
We reserve the right to terminate your registration and subscription immediately without notice if in our opinion you have breached these terms.

Cancelation

You can cancel at any time and will have full use of the site including bookings and banked hours until end of payment cycle (cycles are monthly from date of subscription). Once cycle end is reached you will no longer be able to make bookings. Banked hours will be held for a period of 12 months. You can resubscribe at any time.

Use and Abuse of the Site

You agree that any information you supply will be true and accurate.
You may not use the site to publish any offensive, inaccurate, misleading, defamatory, fraudulent, or illegal information or content.
We reserve the right at our discretion to remove any content from the site, terminate your registration and subscription and restrict your access to our services at any time for any reason.
We grant you a limited licence to access and make personal use of the Site, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent.
In the event that you are informed that you will no longer be entitled to access the services you will not be entitled to register again and you will no longer have permission to use the Site.

Advertising and Commercial Use

Users of the Site are not entitled to directly advertise to or solicit the custom of other users without our express written consent.
You are not entitled to resell or commercially exploit the Site's contents other than content you have posted. You are not entitled to use any data mining, robots, or similar data gathering and extraction tools to collect usernames, email addresses or any other data for the purposes of sending unsolicited email or for any other use.
In the event that you are found by us to have been sending unsolicited email to our users then we reserve the right to terminate without notice your use of the Site without limiting any other rights and remedies we may have.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy and is provided on an "as is" basis. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by any law, regulation, statute, common law or law of equity.
We will not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.
Although we aim to offer you the best service possible, we make no promise that the services at the Site will meet your requirements. We cannot guarantee that the services will be fault-free.
Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
From time to time it may be necessary to suspend access to the Site for a period of time and any such interruptions shall not constitute a breach by us of these terms.
We will not be liable for any business, financial, or economic loss nor for any consequential or indirect loss (such as lost reputation, lost profit or lost opportunity) arising as a result of your use of the Site whether such loss is incurred or suffered as a result of our negligence or otherwise.

Communication

We request that all information provided to us is accurate, current and complete.
All notices sent to you will be sent to the email address provided to us (as updated by you). By accepting these terms you give your consent to receive communications from us by email and you agree that all agreements, notices, disclosures and other communications that we provide to you by email satisfy any legal requirement that such communications be in writing.
Personal information that you supply to us will not be disclosed by us to any third party save in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.

Intellectual Property

The format and content of this Site is protected by United Kingdom and international copyright and we reserve all rights in relation to our copyright whether owned or licensed to us and all rights are reserved to any of our registered and unregistered trademarks (whether owned or licensed to us) which appear on this Site.
By displaying user-generated content on this site you expressly assign all copyright and other rights to such content to us (and you agree to waive all moral rights in relation to such content) for the avoidance of doubt we are permitted to use any user-generated content for any of our other business purposes, even following termination of your registration or membership.
We do not screen user-generated content (including content relating to available coworking spaces) or information on the Site and we cannot give any assurance as to its accuracy or completeness. Users of this Site are expressly asked not to publish any defamatory, misleading or offensive content or any content which infringes any other persons intellectual property rights (eg. copyright). Any such content is contrary to our policy we do not accept liability in respect of such content, and the user responsible will be personally liable for any damages or other liability arising and you agree to indemnify us in relation to any liability we may suffer as a result of any such content.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not systematically extract and/or re-utilise parts of the contents of the Site without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Site without our express written consent.

Visiting Coworking Sites

You must operate within the rules of the Coworking Space provider at all times.
Pompli will not be liable for any stolen or damaged items while at our Coworking Space provider or whilst using our service.
In the case of theft, immediately inform the police; and
notify your insurers promptly.
It is important that you remember to check in on arrival and check out when leaving.
Please ensure you notify the community manager on arrival and when leaving
Community managers will be sent confirmation of your scheduled start and finish times and end of session reminders.
We reserve the right to terminate your registration and subscription immediately without notice if in our opinion you have actively falsely registered used hours.
It is important to ensure you check in and out accurately when visiting a site to avoid discrepancies.
Please note the system will check you out automatically 45 minutes after end of session which will impact your balance.

Referral Programme

You must have an active subscription with Pompli.com to be eligible for the referral reward.
You may not refer yourself for the Referral Program.
The Referred User should not already have a User account (active or inactive) on pompli.com.
The Referred User should sign up using the activation link of the Referral Invitation.
Reward hours will be added to your balance on completion of successful subscription.
We reserve the right to close customers’ accounts of Referring or Referred Customers, if these have acquired rewards by fraud or have used or attempted to use the acquired rewards in a way that violates these terms of applicable laws
We reserve the right to terminate the Programme or change the terms at its own discretion at any time.
Fraud or abuse relating to the accrual of rewards in the Programme may result in forfeiture of accrued rewards as well as cancellation of a User's Account.

General

These terms and conditions are governed by the laws of England of Wales and are made between Pompli Limited and you.
If you breach these terms and conditions and we decide to take no action or neglect to do so, then we will still be entitled to take action and enforce our rights and remedies for any other breach.
We may make changes to the format of the Site, services provided or to the Site's content at any time without notice.

The availability of the Pompli services and Coworking Spaces

Whilst we use reasonable efforts to provide a reliable service and software, we do not and cannot guarantee that the Pompli Services will be available 100% of the time.
Pompli also do not guarantee the availability or adequacy of Coworking Spaces or other services provided by Coworking Space Providers or third parties during Coworking Sessions.

Your information and data

The data you provide to us must be accurate and you must have the right to provide us with such data.
Protecting your privacy is important to us, please review our privacy policy here in order to better understand our commitment to maintaining your privacy as well as our use and disclosure of your information.
You agree to us using your personal information as described in our privacy policy and sharing certain information about you where necessary with third parties as set out in our privacy policy including, for example, with payment processors and Space Dock administrators operating your selected Coworking Space Dock.

Your security when using the services

You must not share your password and account details with anyone else.
You must let us know if you think there has been unauthorised use of your account and / or if your phone or card is stolen or goes missing.

When we can suspend your use of the services and/or close your account

You acknowledge that your use of the Pompli Services is subject to our discretion and we may, in the event of your breach of these terms, at our sole discretion, suspend your account or withdraw your rights to use the Pompli Service on written notice with immediate effect.
Circumstances in which we may suspend or withdraw your account include but are not limited to, our reasonable belief that you have used an account for payment which you are not entitled to use, or you have breached these terms and conditions.

Your liability under the agreement

You are liable for paying all of the charges in relation to your subscription and use of the Services.
You are also liable to pay any fines and / or penalties you receive during your use of the Services. We will under no circumstances be liable to you for any loss or damage you may suffer in relation to attending any of our coworking partner sites.

Our liability to you under this agreement:

If we breach these terms or are otherwise liable to you for any other type of claim, we shall only be liable to you for losses up to the greater of: a) the amount of hours used by you in relation to the Coworking Session giving rise to the dispute between us or b) £100.
We are not responsible for: (i) losses not caused by our breach; (ii) indirect losses (which means loss to you which is a side effect of the main loss or damage, and where you and we could not have reasonably expected that loss would arise at the time of entering into these terms); (iii) any loss arising as a result of the accuracy, timeliness, completeness or usefulness of any information; or (iv) failure to provide the Services or to meet any of our obligations under these terms where such failure is due to events beyond our control (for example a network failure).
You have certain rights under the law. Nothing in these terms (including this section) is intended to or will affect these statutory rights.

Resolving disputes:

If you have any questions, complaints or comments about us or the services then please contact us via support@pompli.com, or in writing by post to: Pompli Limited, Crown House, 27 Gloucester Street, London, WC1N 3AX
If you breach these terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
Please contact the Space Provider if your query or complaint relates to an issue with a Coworking Space itself.

General provisions:

These terms are not intended to give rights to anyone except you and us.
You acknowledge that we may transfer our rights under the terms (and any related claims) to any third party without having to obtain your prior permission.
If any part of these terms is disallowed or found to be ineffective by a court or regulator, the other provisions shall continue to apply.
These terms together with our policies contain all terms agreed between you and us. They replace any prior agreements between you and us in relation to the Services.

Governing law and jurisdiction

These terms are governed by and interpreted in accordance with English law. We both agree to submit to the non-exclusive jurisdiction of the English courts, which means: (i) that if you live in the EU, you may enforce your rights in connection with these terms in the EU member state in which you live; or (ii) if you live in any other jurisdiction which gives you mandatory consumer protection rights, you may enforce your rights in connection with the terms in accordance with such rights.

How will I be charged?

You will be charged using the payment information you provide when you start your subscription.
You will be charged the amount shown on screen relevant to your chosen package.
You can update the payment details you use to pay your subscription at any time.
Your payments for subscription will be processed by our trusted payment partner.
Hours used over your balance will automatically be charged at £4.50 per hour. You are also able to purchase additional hour packages that discount this hourly charge rate. Additional hours will be charged using your current subscription payment method.

Further questions

If at any time you would like to contact us with your views about our terms of use, you can do so by emailing us at support@pompli.com

Space Dock Agreement

These Terms are set out in addition to our general terms and conditions and for Coworking sites that wish to register and list spaces on the site.

Pompli Limited ("us", "we" or "Pompli") provides a website and associated services (“Services”) connecting those seeking to book coworking spaces, (“explorers” or “subscribers”) with our Pompli registered coworking space providers (“you” or “Docks”).
These terms and conditions will apply at any time when you use this website ("Website") or any other method of accessing the Services. By continuing to use the Website or the Services you accept these terms and conditions and they will apply to the agreement between you and us (the "Agreement").
This Agreement governs the relationship between us and you. When you use the Services we are providing you with the means to list and sell your spare spaces. When accepting bookings for coworking spaces using the Services (“Bookings”) and allowing subscribers to use your Coworking site you will be bound by your obligations under this Agreement and any additional obligations included in a listing relating to a coworking space.
These terms and conditions may be amended from time to time as we continually develop the services we provide. We may amend this Agreement by posting the amended terms and conditions on our website www.pompli.com. These amended terms and conditions would take effect immediately. Should you no longer wish to use the Services you can simply stop using the Services. You can also log out from your account with us (“Account”) and can contact us by emailing support@pompli.com and request that we deactivate your Account. Any amendments or new terms and conditions will be available on our Website. The terms and conditions on the Website at the time you enter into a Booking for a coworking space or use any other Services will be the ones that apply. You may terminate this Agreement if you do not wish to be bound by any such amendments but by continuing to use our Website or Services you will be deemed to have accepted the new terms.
This Agreement is with you, the person using the Services. You will comply with the terms of this Agreement and any additional requirements in relation to the Coworking Space. If you allow another person to assist with managing a Booking you agree you will remain responsible for the Booking and the Coworking Space provided.

Services and listing

In order to take Bookings for your Coworking Spaces you must set up an Account by contacting us on www.pompli.com.
We may advertise your Coworking Space on our Website and provide information to Explorers and prospective subscribers who may wish to use the Coworking Space.
We will support you with the onboarding process to complete your listing for the Website. In your listing you agree to provide all relevant information about the Coworking Space including:

the address and a full description of the Coworking Space;
Photographic images;
List of selected amenities available;
Operating hours;
any other information or restrictions which apply to the Coworking Space.

You are also required to provide us separately with information before we will list the Coworking Space including your name, address and telephone number.
You must provide us with any other information relating to you or the Coworking Space as we may reasonably request at any time and we may also ask you to clarify any information you have provided. This may include, but is not limited to, photographic identification for you (including a passport or driving licence) and / or any contracts relating to your rent or ownership of the Coworking Space.
You are responsible for the accuracy of all information in your listing and any information you provide to us in relation to a Booking. You may be liable if the information you provide is inaccurate, incomplete or misleading in any way.
To the extent that you provide equipment to Explorers as part of your Coworking Space offering (for example printing) you agree you are responsible for that equipment and liable to the Explorer for any damage or harm incurred as a result of using that equipment (save for where the Explorer does not comply with user instruction or guidance provided) and that Pompli will not be liable to you, the Explorer or any third party.
We reserve the right to conduct a physical inspection of the Coworking Space on reasonable prior notice and may remove your listing if the Coworking Space does not conform to the information you have provided or our standards, or we believe you to be in breach of your obligations under this Agreement.
In addition to advertising the Coworking Space, we may be entitled to send promotional emails to Explorers (where we have the correct permissions to do so) and provide such information about your Coworking Space as we may deem appropriate to promote Pompli or your Coworking Space.
We may refer to you or your Coworking Space at any time in the future to publicise ourselves or our Website.

Bookings, payment and our charges

The Website will allow you to list your free coworking spaces on the website.
You can allocate regular spaces and tweak the number of spaces to suit you.
You can come on and off the site as you choose.
There are no charges including set up, contract periods or penalties.
You will have access to the site where you can monitor bookings and make adjustments to information and seat allocations.
You will be sent booking confirmations and Explorer session reminders to the email provided.
Pompli will collate provided hours used at your Coworking Space and make payment to you via bank transfer at the end of each month.

Complaints and Disputes

You agree that if you have any dispute with an Explorer concerning your Coworking Space or any use of the Coworking Space you will attempt to resolve it in the first instance by directly communicating with the Explorer.
In the event that a dispute cannot be resolved with the Explorer directly, you may refer the dispute to us or make a complaint. Similarly, an Explorer may refer a dispute to us. We are under no obligation to resolve any disputes between you and a Explorer. However, we may seek to resolve the dispute between you and a Explorer.
You agree that the provisions in this clause will survive any termination of this Agreement.

Your obligations

You must:

honour all bookings with Explorer and ensure that the Coworking Space is available for the duration of the Booking Period;
not deliberately do, or omit to do, anything which will or is likely to put the Explorer at risk;
provide your Coworking Space in accordance with the details and information set out in your listing;
ensure that all information about you and your Coworking Space that you provide to us for inclusion on the Website is true and accurate in all respects and could not in way be construed as misleading to a Explorer;
deal with all Explorers in a professional and courteous manner and in such a way as to not cause any harm or damage to our reputation;
deal with all queries from Explorers relating to a Coworking Space or booking in a prompt and satisfactory manner;
make available on site a contact person (“community manager”) prior to or at the commencement of the Booking Period to support and direct the Explorer as required whilst at your Coworking Space;
You agree that you will not create any false account with Pompli or use your account with Pompli for any immoral or illegal activity or purpose including (without limit) malicious or fraudulent bookings or money laundering.
You agree to use Pompli as your chosen platform to promote and fill your empty allocated Coworking spaces. For the purposes of this clause an “Introduced Explorer” means any person who a) has made a booking of your Coworking Space through Pompli; or b) has made an enquiry about your Coworking Space through Pompli (whether or not such person completed a booking); or c) has become aware of you or your Coworking Space as a result of your listing with Pompli or d) has made you aware of their need for Coworking through Pompli whether or not in any of the above scenarios such person completes a booking with you or a third party. You will not attempt to make a booking for your Coworking Space with an Introduced Explorer other than through the booking procedure described in this clause.

Bank and PayPal account

You are required to provide us with bank or PayPal account details to enable us to make payments.

Termination and suspension

If you do not comply with the terms of this Agreement we may suspend or close your Account and you will not be able to use our Services (including taking and accepting Bookings).
If we suspend your Account or access to the Website for any reason, we may refuse to provide you with any Services including the right to take or accept any further Bookings. If you attempt to avoid this by creating or attempting to create a new account, we reserve the right to terminate this Agreement and any existing Account you may have.
If we suspend or terminate your Account, upon termination you will no longer be able to use our Services or take or accept Bookings through us.
You may also terminate this Agreement at any time, but if you terminate this Agreement you agree to honor any outstanding Bookings at the time of termination. From the date of termination we will not confirm or accept any new bookings for the Coworking Space but the Agreement will continue in respect of those outstanding Bookings.

Our liability to you under this Agreement

If you choose to use the Website and Services, you do so at your sole risk. You acknowledge and agree that Pompli does not have an obligation to conduct background checks on any Explorers. The Website and Services are provided "as is". Pompli makes no promises that the Website or Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. Pompli makes no promises regarding the quality of the Services or the accuracy, timeliness, truthfulness, completeness or reliability of any content obtained through the Website or Services.
You are solely responsible for all of your communications and interactions with other users of the Website or Services and with other persons with whom you communicate or interact as a result of your use of the Website or Services, including, but not limited to, any Explorers. You understand that Pompli does not make any attempt to verify the statements of users of the Website or Services. You agree to take reasonable precautions in all communications and interactions with other users of the Website or Services and with other persons with whom you communicate or interact as a result of your use of the Website or Services, including, but not limited to Explorers, particularly if and when you meet in person.
We accept liability for death or personal injury caused by our negligence. We also accept liability for fraud and fraudulent misrepresentation by us.
Other than our liability mentioned above, if we breach these terms or are otherwise liable to you for any other type of claim, we shall only be liable to you for losses up to the greater of: a) the amount of hours used by the Explorer in relation to the Booking giving rise to the dispute between us; or b) £100.
We are not responsible for: (i) losses not caused by our breach; (ii) indirect losses (which means loss to you which is a side effect of the main loss or damage, and where you and we could not have reasonably expected that loss would arise at the time of entering into these terms); (iii) any loss arising as a result of the accuracy, timeliness, completeness or usefulness of any information; or (iv) failure to provide the Services or to meet any of our obligations under these terms where such failure is due to events beyond our control (for example a network failure).
You have certain rights under the law. Nothing in these terms (including this section) is intended to or will affect these statutory rights. You agree that the above exclusions of liability are reasonable in all the circumstances.